Terms of Service

Last updated: 28 September 2026

These terms govern the use of the Tratovi application for macOS (the "Application") and the associated services (the "Service"), provided by Mateo Moreno Beltrán, Empresario individual (autónomo), Tax ID 44568110K, with address at Calle de Juan Bravo 2, 4.º derecha, 28006 Madrid, España and email hola@tratovi.com ("Tratovi", "we"). By creating an account or using the Application, you accept these terms.

1. What Tratovi is

Tratovi is a meeting copilot for macOS. During a meeting, it transcribes audio on your computer, sends text fragments to an artificial-intelligence model and shows you real-time suggestions and answers; when the meeting ends, it generates a summary that is stored on your Mac. The Application is downloaded from tratovi.com and requires an account and an active subscription (or the trial period) to work.

2. Requirements and account

• You must be at least 18 years old and have legal capacity to contract.
• You need a compatible Mac, an internet connection and an account created with a valid email address, which you must verify.
• You are responsible for keeping your credentials confidential and for all activity carried out with your account. Notify us immediately if you suspect unauthorised use.
• An account is personal and non-transferable and corresponds to a single user.

3. Licence

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the Application on the Mac computers you use, while your subscription or trial period is active and in accordance with these terms. You acquire no rights in the software beyond this licence.

You may not: copy, modify, decompile, reverse-engineer or create derivative works of the Application, except as permitted by law; rent, sublicense or resell it; circumvent its licensing or usage-control mechanisms; or use it to build a competing product based on its internal workings.

4. Subscription, free trial and payments

• Free trial. New users get a 7-day free trial. When it ends, if you have not subscribed, the Application will stop working until you do.
• Plans and prices. The available plans and their prices are those shown on tratovi.com and in the checkout at the time of purchase. Prices include applicable taxes where indicated in the checkout.
• Renewal. Subscriptions are monthly and renew automatically at the end of each period, at the then-current price, until you cancel.
• Cancellation. You can cancel at any time from the billing portal accessible in the Application or from the purchase-management link. Cancellation takes effect at the end of the period already paid; until then you keep access.
• Price changes. If we change the price of your plan, we will notify you at least 30 days in advance by email or in the Application. If you disagree, you can cancel before the change applies.
• Payment processor. Purchases are processed by a payment provider acting as seller of record (Merchant of Record). Its purchase, billing and refund terms are shown at checkout; the seller of record issues invoices and handles applicable taxes.
• Refunds and right of withdrawal. These are governed by the Refund Policy, which forms part of these terms.

5. Acceptable use

You agree to use Tratovi lawfully and not to:

• Process meetings or conversations where applicable law requires informing participants or obtaining their consent and you have not done so.
• Use the Service to harass, deceive, discriminate against or harm others, or to generate unlawful content.
• Feed the Service special-category data (health, beliefs, religion, sexual orientation, etc.) about third parties without a legal basis to do so.
• Attempt to access our systems without authorisation, overload them, extract data automatically or interfere with their operation.
• Share your account or use the Service on behalf of third parties without authorisation.

We may suspend or terminate accounts that break these rules, with prior notice where reasonable.

6. Your content and AI output

• Your content. You retain all rights to the content you process with Tratovi (audio, transcripts, context, notes). You grant us only the licence needed to provide the Service: transcribe on your computer, send text to the AI provider and return the results to you.
• Output. The suggestions, answers and summaries generated are yours and you may use them freely. They are produced by an artificial-intelligence model and may contain errors, inaccuracies or outdated information. Review them before relying on them for important decisions. Tratovi does not provide legal, financial, medical or any other professional advice.
• No training on your content. Neither we nor, under its commercial terms, our AI provider use your content to train models.

7. Recording meetings and third parties

Tratovi captures, only on your computer, audio from your microphone and from the other meeting participants in order to transcribe it. You decide which meetings you process. It is your responsibility to comply with the law applicable in your country and in the participants' countries, including, where required, informing them or obtaining their consent, as well as your organisation's internal rules. The Application does not automatically notify other participants.

8. Data protection and data processing agreement

The processing of your account data is described in the Privacy Policy, for which Tratovi is the controller.

In respect of meeting content (transcripts, context, summaries), Tratovi acts as a processor on your behalf, and you are the controller. To that end, and in compliance with Article 28 GDPR:

• We will process that content solely to provide the Service and on your instructions, which are the Application's features.
• We do not retain the content on our servers: it is transmitted and discarded. Summaries are stored only on your computer.
• We apply the security measures described in the Privacy Policy and ensure the confidentiality of any personnel with access.
• We use as sub-processors providers in the categories listed in the Privacy Policy (in particular, the relay server infrastructure provider and the AI model provider). The specific list is available on request. We will inform you of significant changes with reasonable notice, and you may object by cancelling your subscription.
• We will assist you, to a reasonable extent, in handling data-subject requests and security obligations that fall on you.
• At the end of the Service, none of your content remains on our servers. Account data is handled under the Privacy Policy.
• We will make available the information needed to demonstrate compliance with these obligations.

9. Availability, changes and support

We work to keep the Service continuously available but do not guarantee uninterrupted availability: there may be interruptions due to maintenance, provider failures or causes beyond our control. We may modify, add or remove features; if a change substantially reduces the contracted Service, you may cancel and request a refund of the unused part of the current period.

Support is provided by email at hola@tratovi.com, on business days and within a reasonable time.

10. Intellectual property

The Application, the website, their code, design, trademarks and content are the property of Tratovi or its licensors and are protected by intellectual and industrial property law. These terms transfer no rights in them to you, other than the licence in section 3.

11. Warranties and liability

If you are a consumer, you benefit from the statutory guarantees applicable to digital content and services under Spanish and European Union law, and nothing in these terms limits them.

To the extent permitted by law:

• The Service is provided "as is". We do not warrant that AI output is accurate, complete or fit for a particular purpose, or that the Service is error-free.
• We are not liable for indirect damages, loss of profit, loss of data or business opportunities arising from the use of or inability to use the Service, or for decisions you make based on AI output.
• Our total liability to you for any claim related to the Service is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim.

These limitations do not apply to damage caused by wilful misconduct or gross negligence, or where the law does not allow them.

12. Suspension and termination

You may stop using the Service and cancel your subscription at any time, and may request deletion of your account under the Privacy Policy.

We may suspend or terminate your access if you breach these terms, if your use creates security or legal risks, or if we are legally required to do so. Except in cases of serious breach, we will give you reasonable notice and, if we terminate the Service for reasons not attributable to you, we will refund the pro-rata share of the paid period not used.

13. Changes to these terms

We may update these terms. Significant changes will be notified to you by email or in the Application at least 15 days in advance. If you disagree, you may cancel before they take effect; continued use after that date constitutes acceptance.

14. Governing law and dispute resolution

These terms are governed by Spanish law. If you are a consumer residing in the European Union, you are also protected by the mandatory consumer-protection rules of your country of residence and may bring proceedings before the courts of your place of residence. For any other dispute, the parties submit to the courts of Madrid, Spain, unless the law provides for another mandatory forum.

Before going to court, we invite you to contact us at hola@tratovi.com to try to resolve the matter amicably. Consumers may also use the alternative dispute-resolution schemes for consumer matters available in their country, such as the Consumer Arbitration System in Spain.

15. General provisions

If any clause is held invalid, the rest remains in force. These terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and Tratovi regarding the Service. You may not assign your rights or obligations without our consent; we may assign them to a successor in the business, informing you beforehand. These terms are drafted in Spanish; in case of discrepancy with a translation, the Spanish version prevails.