Tratovi
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Refund and cancellation policy

Last updated: 28 September 2026

This policy forms part of the Tratovi Terms of Service, provided by Mateo Moreno Beltrán, Tax ID 44568110K, Calle de Juan Bravo 2, 4.º derecha, 28006 Madrid, España, hola@tratovi.com.

1. Free trial

New users get a 7-day free trial, at no charge, to check whether Tratovi is right for them before paying. If you subscribe at the end of the trial, the first charge is made at that time.

2. Cancellation

You can cancel your subscription at any time from the billing portal accessible in the Application or from the purchase-management link. Cancellation stops future renewals and you keep access until the end of the period already paid. No refund is made for unused time in the current period.

3. Right of withdrawal (consumers)

If you purchase as a consumer and reside in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from the contract within 14 calendar days of purchase, without giving any reason, by notifying hola@tratovi.com from the email address linked to your account or by using the form at the end of this page.

Tratovi is a digital service whose performance begins immediately after purchase. At checkout you will be asked to expressly agree to that immediate start. If you withdraw within the period, we will refund the amount paid less a proportional amount for the time elapsed between purchase and your notice of withdrawal, in accordance with Article 108.3 of the Spanish Consumer Protection Act (and Article 14(3) of Directive 2011/83/EU). The refund is made within 14 days of your notice, to the same payment method used.

If you purchase as a business or professional, or reside outside the territories above, there is no right of withdrawal and no refunds are made, except as provided in sections 5 and 6.

4. Renewals

Automatic renewals are non-refundable. To avoid a renewal, cancel before the renewal date from the billing portal. We will notify you before the annual anniversary of your subscription and, if enabled in your account, before each monthly renewal.

5. Lack of conformity and billing errors

If the Service does not work as contracted and we cannot fix it within a reasonable time, you are entitled to a price reduction or to terminate the contract with a pro-rata refund, under the statutory guarantee applicable to digital services. If a charge was made by our error or the payment system's error (for example, a duplicate charge), we will refund it in full.

If we withdraw or substantially reduce the Service, or terminate your access for reasons not attributable to you, we will refund the pro-rata share of the paid period not used.

6. Seller of record

Purchases are processed by a payment provider acting as seller of record (Merchant of Record), which issues invoices, handles the taxes applicable in your country and applies, in addition to this policy, any consumer-protection rules that bind it. That provider may process refunds directly via the management link included in your receipt. Refunds include the taxes you paid.

7. Contact

For any question about payments, cancellations or refunds: hola@tratovi.com.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Mateo Moreno Beltrán, Calle de Juan Bravo 2, 4.º derecha, 28006 Madrid, España, hola@tratovi.com:

I hereby give notice that I withdraw from my contract for the Tratovi subscription service.